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Portes grátis para Portugal para compras superiores a 25€
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FAQs

MY ACCOUNT

 

Do I need to register to place an order?
Yes. To place an order and benefit all advantages offered by ipanemaportugal.com, you have to register. After register you are able to place orders and you can access all promotions and special vouchers. Register process is quick and easy. Customers are responsible for username and password to ensure confidentiality.

 

How can I access and change my account information?
After register you can access your account whenever you want. You can see and change your data information and access orders history.
 

How can I receive Ipanema's newsletter?
In the Home Page select button “Newsletter Sign up”. Insert your email and you will receive information about products, releases, promotions and other offers.
 


ORDERS

 

Do I receive information about my orders shipments?

When your order is shipped you will receive an email with this information including the expected date of delivery. If the order is not delivered within the time specified, contact the customer service for further information.

 

Can I cancel my order?

If the order wasn’t shipped yet, you can cancel or make changes to it. In this case you should contact customer service for this purpose.



PRODUCTS

 

The products displayed in ipanemaportugal.com are always available?

Every order is subject to confirmation of availability. In case of any changes or products out of stock, ipanemaportugal.com reserves the right to inform the customer of alternative products. Under these circumstances, if the user doesn’t want to replace by other alternative products, the value of the order is refunded.

 

Can I filter items for a faster search?

Yes. You can filter items by gender (man, woman, child, baby or unisex) size, color, style or designer to find immediately the product you are looking for.

 

Is there any Size Guide available in the website?

Yes. When you select an article you have access to a size guide to help you choose the correct size. If you still have any doubts please consult size suggestions for each model.

 

How can I know the appropriate size for each model?

Despite the European numbering indicated, there are models that have different sizes from others. In the "Description" field in each article there is always a reference and a size suggestion acoordingly to the fiiting of each model.

 


SHIPPING

 

What is the average delivery time?

Order shipped to Portugal will be delivered 1 to 2 days after payment. Orders shipped to Madeira and Azores Islands and Peninsular Spain will be delivered in a maximum period of 9 working days. Europe and Worldwide orders will be delivered in a period from 5 to 10 days.

 

Ipanemaportugal.com delivers Worldwide?

We deliver Worldwide by UPS and CTT Expresso. All shipments are made from Portugal.

 

What are the shipment costs?

Shipment costs will be communicated to customer at the same time he is making the order. By confirming the order, the customer is accepting the costs presented.

 


INTERNATIONAL SHIPPING


Ipanemaportugal.com delivers Worldwide?

We deliver Worldwide by UPS.


Customers have to pay customs charges?

All shipments are made from Portugal and customs charges and taxes could be applied. All taxes and customs charges are supported by customers.


VAT?

All prices include Portuguese VAT rate.

 


PAYMENTS

 

How can I pay my order?

We accept Paypal, ATM and Homebanking. All transactions are safe. For more information about PayPal, please go to www.paypal.com.


Is it safe to buy in plastica.pt?

Buying in ipanemaportugal.com it’s 100% secure. Your order will deserve all our attention to be delivered to you as soon as possible and in the best conditions.

 


RETURNS

 

Can I return my order?

Should you for any reason wish to return your order (or part of your order) please email us to customerservice@ipanemaportugal.com within 15 days of purchasing stating the following:

 

• Your Order Number

 

• Whether you would like a refund or an exchange - if you wish to exchange please tell us what product, size and colour you would like. If no information is provided we will assume you would like a refund.

 

After this e-mail, the product should be sent in it’s original condition (package included) for the following address:

 

Ipanema Portugal Shop

Expolandia

Apartado 295

EC Marrazes

2416 Leiria

Portugal

 

We also advise you keep your postage tracking reference until your return has been processed.

 

Returns postage costs will not be refund, however, they won’t be charged on re-dispatches. Please note: If you are returning your order from outside of the European Union, Ipanema Portugal Shop will not be responsible for clearance customs issues. All customs charges will need have to be paid by the customer.

 


CONTACT IPANEMA PORTUGAL SHOP

 

How can I contact Ipanema Portugal Shop?

Sending an email to customerservice@ipanemaportugal.com

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Brazil has long been famous

for its vivid and colourful

lifestyle, all elements you can

see in the range of

IPANEMA footwear.

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